Date: January 7, 2021
On behalf of RONCO and all associates, I would like to wish you health and happiness in 2021.
2020 was a challenging year for all of us; at the same time, it taught us a lot. At RONCO, we all came together as a family, supported each other and our culture of mutual trust and teamwork rose to a new high. I am so proud to see the dedication, work ethics and social responsibility that each of our associate displays, without a doubt, the main reason for our success in the market today.
Supply of products, especially masks and disposable gloves, was a challenge throughout 2020 but due to our strong relationships with our vendor and factory partners we were able to keep up a consistent supply of products at a fair price. I would like to extend a big thanks to our vendor partners and customers for their support and understanding during this year and for working with us to ensure we were able to supply PPE to all essential workplaces in Canada during these troubling times.
2020 was also a year of new milestones for RONCO.
We upgraded our internal ERP and CRM systems and installed a new WMS system to enhance our operational efficiencies. While getting used to the system in 2020, we will see all its benefits for a true more engaged and enhanced customer experience in future.
With the support of Ontario government, we were able to open our first manufacturing line of surgical masks. Our manufacturing facility is in Vaughan, less than 5 kms away from our head office. By March of 2021, we will have 4 lines of mask machines including N95.
With 2020 behind us, we continue to look at the coming year with a positive outlook. Our focus remains on our supply chain with minimal disruptions. We will expand our manufacturing facility with innovations in PPE.
2021 will see us complete 25 years in business. We have come a long way since we were born in 1996 and I can promise that our passion to deliver the quality products and service has grown each year. We could not have done this without you. In closing, I would like to thank all RONCO associates, customers, and vendor partners once again for their continued support.
Cheers to a healthy, safe, and successful 2021!